It’s the business owner’s responsibility to keep employees and customers safe. It’s important to take precautions to prevent accidents from occurring in the workplace. If an unexpected incident occurs, you may be at fault. The federal government has established several service-oriented programs for protection from risks, hazards, and threats to businesses and the public. They have done this by setting policies, standards, and regulations.

Discussion Points:
• Business owner’s responsibility to keep employees and customers’ safe
• Different ways to prevent employee and customer injury
• The Public Safety Program
• Perform a Safety Assessment of the workplace
• What would you do if a customer was injured at your facility?

The Center for Disease Control and Prevention (CDC) is the nation’s leading public health agency. According to the CDC’s Injury Center, the leading cause of death for people between the ages of 1 and 45 is accidental injury. More than 190,000 people die each year as a result of injury or violence. The National Institute for Occupational Safety and Health (NIOSH) promotes a safe and healthy workplace. Its goal is to improve health and safety through safe practices, policies, and procedures. The Public Safety Program includes services from law enforcement, corrections, emergency medical service, and wildland fire service.

What would you do if a customer was injured at your facility? Helpful tips: If a customer is injured or sick, ask them if they need assistance, provide the customer with first aid as needed, ask if they would like you to call for medical assistance. If they would like your help, immediately notify your manager and ask them to call 911. Follow company protocol, and inspect the area where the accident occurred.

To prevent employee and customer injury, inspect the facility, document inspections, maintain tools and equipment, post warning signs, and ask customers to sign waivers. Perform a Safety Assessment of the workplace to identify and eliminate risks and hazards. Inspections should be performed at regular intervals to stay in compliance with federal and state regulations. Become familiar with the law, ensure you have adequate liability insurance coverage in place, train all new employees, and follow up with safety meetings. It’s important to communicate with customers and build their trust. Let them know that you are looking out for their safety when they visit your facility.

As always, stay safe out there!